Your Privacy Is Our Priority

Pkoka Privacy Policy — How We Keep Your Data Safe

Your personal information is completely safe at pkoka.bet. Find out exactly what data we collect, why we collect it, and how we keep it secure. Your trust is our most valuable asset.

Last Updated: January 2026

Why is your data safe with pkoka?

We place the highest importance on user privacy. The following principles form the foundation of our privacy policy.

Encrypted Data Storage

All personal data on pkoka is protected with SSL encryption. Data is stored in encrypted form on our servers, making it unreadable to any unauthorized party.

No selling of data to third parties

Pkoka never sells your personal data to advertisers or third parties. Your data is used solely to improve pkoka's services.

Minimum data collection

We only collect information that is strictly necessary to provide our services. Collecting excessive or unnecessary data goes against our policy.

KYC Verification Security

Documents submitted during identity verification are stored with maximum security. Copies of documents are not retained beyond the time required after verification is complete.

Marketing Preferences

You can opt out of pkoka marketing emails or SMS at any time. We respect your preferences — opting out is simple and takes effect immediately.

Regular Policy Reviews

Pkoka regularly reviews and updates its privacy policy as needed. Users are notified in advance of any changes.


1 Introduction & Scope

Pkoka.bet (hereinafter referred to as "pkoka", "we", "us") takes your privacy extremely seriously. This Privacy Policy ("Policy") describes how we collect, store, process, and protect your personal information.

By using our services through the pkoka.bet website, mobile app, or any other channel, you are considered to have accepted this Privacy Policy. This policy is an Terms & Conditions' integral part.

We strive to comply with applicable laws in Bangladesh and international data protection standards. Your data is a responsibility we take seriously — not a business asset.

In Summary

Pkoka uses your data solely to provide you with a better service. We never sell your data or share it without your permission.

2 What Data We Collect

Pkoka collects your information in several ways. Details are provided below:

a) Information collected directly from you:

Data Type Example When it is collected
Identity information Full name, date of birth, nationality During registration and KYC verification
Contact Information Email, mobile number, address At the time of account creation
Payment information BKash/Nagad number, transaction history During deposits and withdrawals
Identity documents NID, Passport, Driving License During KYC verification
Gaming Activity Betting history, win/loss records During use of the service

b) Automatically collected data:

  • IP address and device type
  • Browser and operating system information
  • Pages visited on pkoka.bet and time spent on each
  • Login time and location (approximate)
  • Cookies & Local Storage Data
Good to Know

Pkoka never stores your full bank card number or PIN. Payment information is always processed through the payment provider's encrypted system.

3 How We Use Your Information

Pkoka uses your information solely for the following purposes:

  • Account Management: For registration, login, and account verification.
  • Service Delivery: To deliver betting, lottery, gaming, and payment services smoothly.
  • Customer Support: To resolve your issues and answer your questions.
  • Security & Fraud Prevention: To detect and prevent suspicious activity.
  • Legal Obligations: To comply with AML (Anti-Money Laundering) regulations.
  • Service Improvement: Analytics to improve your experience on pkoka.bet.
  • Promotional communications: To inform you of offers and updates, with your consent.

Pkoka will never use your information beyond the purposes stated in this Privacy Policy. If your data is ever needed for a new purpose, your consent will be obtained beforehand.

4 Data sharing & disclosure

Pkoka does not sell your personal data to third parties. However, data may be shared in the following limited circumstances:

  • Payment Providers: Payment gateways such as bKash, Nagad, or Rocket — used solely for processing transactions.
  • Legal Authorities: To law enforcement agencies in compliance with court orders or government directives.
  • Technology Service Providers: Cloud hosting or cybersecurity providers — bound by confidentiality agreements.
  • Responsible Gaming Organizations: To support problem gambling prevention — with your consent.

In each of the above cases, third parties are contractually bound to uphold pkoka's privacy standards. They may not use your information for their own purposes.

Important

Pkoka never sells your data to advertisers or data brokers. This is a core principle and not part of our business model.

5 Cookie Policy

Pkoka.bet uses cookies — small text files stored in your browser. pkoka uses the following types of cookies:

  • Essential cookies: To maintain your login session and ensure the site functions properly.
  • Performance Cookies: To understand which pages are most visited — for site improvement purposes.
  • Functionality cookies: To remember your preferred language and settings.

You can manage cookies at any time through your browser settings. However, disabling certain cookies may affect some features on pkoka.bet. pkoka never uses third-party tracking cookies.

6 Data Protection Practices

Pkoka uses industry-leading technology to keep your data secure. Our security measures include:

  • SSL/TLS Encryption: All communication between the server and your browser is encrypted.
  • Firewall Protection: Multi-layered firewall protection against unauthorized access.
  • Two-factor authentication (2FA): An extra layer of security when logging into your account.
  • Regular Security Audits: Regular system audits conducted by third-party security experts.
  • Staff training: All pkoka staff are trained in the handling of personal data.
  • Restricted Access: Only authorized personnel can access specific data.

Keep in mind, however, that no system on the internet can guarantee 100% security. Do your part by using a strong password and never sharing your login credentials with anyone.

Report a Security Issue

If you notice any security vulnerability or suspicious activity on pkoka.bet, please immediately support@pkoka.betPlease let us know at. We encourage responsible reporting.

7 Your rights

Under pkoka's privacy policy, you have the following rights:

Right to Access

You can request to view the information pkoka holds about you.

Right to Correction

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

Right to restrict processing

You may request that we stop using your data for specific purposes.

Data Portability

You can request to download your data in a machine-readable format.

Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time.

To exercise these rights support@pkoka.betEmail us at. pkoka typically responds within 30 days.

8 Children's privacy

Pkoka is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age verification is conducted at the time of registration. If we become aware that a minor's data has entered our system, that information will be deleted immediately and the account will be closed.

If you believe someone you know who is underage is using pkoka, please notify us immediately.

9 Third-party links and services

Pkoka.bet may be linked to certain third-party services, such as payment providers. These third parties have their own privacy policies, and their data collection practices are not under pkoka's control.

We recommend reading the privacy policy of any third-party service before using it. pkoka is not responsible for the practices of third parties.

10 Data Retention

Pkoka only retains your data for as long as necessary. The general principle is:

  • Account information: For the duration your account is active, and up to 5 years after closure (for legal compliance).
  • Transaction Records: Up to 7 years as required by law.
  • KYC Documents: Up to 5 years post-verification (in accordance with AML regulations).
  • Customer support conversations: 2 years after resolution.
  • Marketing data: Withdrawal of consent will result in immediate deletion.

Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.

11 Privacy Policy Updates

Pkoka may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • You will be notified at your registered email address for any significant changes.
  • Continued use of pkoka.bet after any changes takes effect constitutes acceptance of the updated policy.

We therefore recommend visiting this page regularly. Stay informed to keep your privacy protected.

Stay updated

Keep your account notifications turned on to be the first to know about any changes to pkoka's Privacy Policy.

12 Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please contact pkoka:

  • Email: support@pkoka.bet
  • Live chat: Click the chat button on any page of pkoka.bet (available 24/7).
  • For general enquiries: FAQ page See.

Pkoka takes all privacy-related concerns seriously and aims to respond within 48 hours.


Safe & trusted platform

Your data is safe — get started now!

Your privacy is completely secure at pkoka. With SSL encryption, strict data policies, and 24/7 support, we're always here for you.

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